FAQs

Frequently Asked Questions 

Can I order products to my home?
No, Fimonaa does not offer home delivery or shipping. All purchases must be made in person at our store, by appointment only.

Can I purchase products through the website?
No, our website is for display purposes only. It allows you to browse our collections and explore available styles. To make a purchase, you must visit our store in person.

Is online payment or checkout available?
No, online checkout and payment are not available. All transactions are completed in-store, and payment can be made by card at the time of purchase.

Do I need to book an appointment to visit the store?
Yes, all visits to our store are by appointment only. You can book your visit easily via phone or through our Instagram page.

Can I return a product?
We do not accept returns. Since purchases are made in-store, customers can try on and inspect items before buying, ensuring full satisfaction and confidence at the time of purchase.

What to do If I get Defective or Faulty Products?
If you believe your product is defective or faulty, please contact our customer service via Instagram or phone as soon as possible. We’ll review the issue and work with you to find a fair solution.

How long do I have to return a product?
Returns are not accepted. We encourage all customers to make their final decision after trying and inspecting the product in-store.

What are the requirements for a returned product?
As we do not accept returns, this does not apply.